Requirements for all returns; UK and International:


Returns must be made within 30 days from the date of dispatch. All returns must be accompanied with a returns note and must adhere to the following conditions:

  • Item(s) are in new, unused condition.
  • All product tags and hygiene strips are intact and in place.
  • Item(s) are in their original packaging as received by you.
  • Have been tried on wearing underwear.
  • Are clean and free from streaks or odour.

Please note: Items returned which do not adhere to these conditions will not be refunded and will be disposed of after inspection.

 

Within the United Kingdom

Orders delivered to an address within the United Kingdom may take advantage of our free returns service (not available for Jersey and Guernsey). Simply follow this process:

  1. Complete the returns form included within your delivered package.
  2. Securely package the item(s) for return.
  3. Visit the Royal Mail returns website to generate your returns label: https://www.royalmail.com/track-my-return/create/2696
  4. No printer? No worries! Your local Post Office will print your returns label for you - take your Royal Mail barcode on a mobile device for the Post Office to scan & print.

 

Outside the United Kingdom

Orders delivered to an address outside of the United Kingdom (international) follow this process:

  1. Complete the returns form included within your delivered package.
  2. Securely package the item(s) for return.
  3. Either:
    • Generate a returns label through our GFS Returns Hub: https://proswimwear.gfs-returns.com
      Or
    • Return to us directly at this address:
      ProSwimwear Returns,
      Unit 1 Plum Lane,
      Bridgwater,
      Somerset,
      UK,
      TA6 5HL

 

International orders are not eligible for free returns, you will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.

Misplaced your returns form? Download a copy here.

 

Looking to return a faulty, damaged or not as described item?

Please contact customer services before returning any item(s). The team will be happy to provide further guidance directly.

Open a support ticket: Click here
Send an email: info@proswimwear.co.uk

 

Our full returns policy can be found here: https://www.proswimwear.co.uk/returns-and-exchanges.html

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